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Author Topic: Asking for tech help again, please. iPhone related.  (Read 741 times)

palmetto_gal

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Asking for tech help again, please. iPhone related.
« on: October 14, 2017, 08:53:37 pm »
I decided I had too many emails on my iPhone 6s+ and tried to figure out how to do a mass delete.  I can't even begin to figure out what I've done, but now the envelope icon on my phone shows 14,651 emails.  When I go to the inbox, there are no emails there.  I can't imagine where they are, but I'm obsessing over that red number showing 14,651.  What do I need to do to get rid of it?  More info:  I'm using IOS 11.0.3 My email account is from my local provider.  It's a POP3 account. 

Thanks in advance for any assistance you can provide.
 

Roper

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Re: Asking for tech help again, please. iPhone related.
« Reply #1 on: October 14, 2017, 11:31:50 pm »
Just a guess here: Maybe you have a sync function or automatic backup function that's set by default, and multiple deletes really just moved emails from your phone to cloud storage. Maybe your message count is showing the number of emails in cloud storage. 
All grown-ups were once children...but only few of them remember it. ― Antoine de Saint-Exupéry, "The Little Prince."
 

dyany

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Re: Asking for tech help again, please. iPhone related.
« Reply #2 on: October 14, 2017, 11:57:33 pm »
Roper's idea is possible, or they were moved to a folder where they now count as unread.  They may even be in your trash folder and will disappear in 30 days or whatever the purge time is set to (if it's not turned on, then they may stay in your trash forever, which kind of defeats the purpose of throwing them away. :/ )

I highly recommend changing your connection to your local provider to IMAP instead of POP3.  POP3 connections pull your emails down from the server and store them on that device.  While this used to be the preferred method, it is no longer favored because a) if anything happens to that device, your emails are GONE, and b) you can only see or access the emails from that device.  Connecting via IMAP will let you manage your email from multiple devices (desktop, phone, laptop, whatever).   Your local provider will usually have instructions on how to do this. 

Hope this helps!  I'm really not familiar with iPhone's email client so I don't much beyond that....
 

 


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